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How does this work?

The House Kat Pet Sitting LLC

Step 1. Read through Policies & FAQs

Please take a moment to review our policies and FAQs. They explain how we work, what to expect, and the best ways to communicate with us. If you have any questions, feel free to reach out! 

Step 2. Request a Meet & Greet- Include all details on the questionnaire

If you like what you’ve seen and feel we’re a great fit, please submit a Meet & Greet request for review OR use the Green 'Book A Meet & Greet' button to get started. During this meeting, we’ll cover your pet’s routines, feeding instructions, supply locations, home access details, booking steps, agreements, and emergency plans. 

Step 3: Booking Approval

Please allow time for us to review your information. Approval depends on factors such as location and care requirements. If approved, we will meet at your home. If not, we’ll inform you promptly and may be able to help you find a pet sitter better suited to your needs. Allow at least 48 hours for booking approval. Your payment will be refunded if you are not approved.

Step 4: Schedule Services

Welcome to the pack! After a successful in-home Meet & Greet, you’ll receive approval to activate your Time to Pet account. Once your pet profiles are completed, you can book services through the Time to Pet client portal.

Our Paw-licies

Keeping Pets Happy at Home 🐾

Did you know pets, just like humans, feel most comfortable in their own cozy surroundings? Whether you're busy at work, traveling for business, or jetting off on vacation, ensuring your pet feels secure in your absence is essential. By keeping them in their familiar environment with a stable routine for meals and exercise, you'll help ease their anxiety. 🏡✨ That's where The House Kat comes in—booking in advance is a must since we typically fill up 2-3 months ahead! 🗓️

 

Why Choose The House Kat?

Before you request a booking, we ask that you review a few important details to understand our service fees, travel costs, and other charges. With certifications in Professional Pet Sitting, Pet CPR/First Aid, and Fear Free training, plus bonding and insurance through Business Insurers of the Carolinas, The House Kat is your go-to for quality care. 🌟 And since we’re a full-time, solo operation, you know your pet gets personalized attention every time.

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Getting Started is Easy! 🐾💻
Simply schedule a meet & greet to take place in your home. Once a meet & greet has been completed and everything’s in place, you’re all set to request your first service. Stress-free for you, and more importantly, stress-free for your pet! 🐶😺You'll also have a trusted, go-to person ready to step in for last-minute or emergency needs.

Client Agreements

  • Q: Why should I book with The House Kat?
    A: The House Kat is a certified professional pet sitter with over 30 years of responsibly and dependably caring for pets, people, and homes. The House Kat will always be gentle and make your animals' safety a priority.​ Scheduling is done via Time to Pet, where all communication, Pet information, invoicing, and documents are all in one place. Visits are time and GPS tracked and each visit report card includes a message, pictures, video, and details of feeding, watering, walks, etc.
  • Q: What services do you offer?
    Q: The House Kat provides cat sitting, dog walking, and travel sitting services to include overnights. We also offer add-on services such as light grooming (no cutting), pet cam, lockout, and pet taxi services. See a full list of our services and pricing here:
  • Q: What hours do you provide services?
    A: Booking is based upon availability and by appointment only. Office hours are Monday-Friday from 9 A.M. to 6 P.M. The office is closed on weekends and federal holidays. The House Kat's office line is (402) 522-6778 or email: kat@thehousekatpetsitting.com. During office hours, Kat will respond to calls and emails as soon as possible. If it is after office hours, please expect a delay in response time unless your pet is under current care by The House Kat.
  • Q: Are you licensed and insured?
    A: The House Kat Pet Sitting is bonded and insured with Business Insurers of the Carolinas. The House Kat Pet Sitting is an LLC company registered with the IRS and the State of Nebraska.
  • Q: Do you have references?
    A: Yes, we have 5-star Google reviews and recommendations on both Facebook and Nextdoor. Additional references are available upon request!
  • Q: What is enrichment?
    A: Directly from the ASPCA website: enrichment refers to activities that allow dogs to engage in their innate behaviors, such as playing, chasing, smelling, chewing and scavenging. By allowing your dog to engage in these behaviors, you allow them to be physically, emotionally, and mentally satisfied. Dogs who don’t receive stimulation tend to find ways to enrich themselves, resulting in unwanted behaviors.
  • Q: What is your service area?
    A: Serving Northeast, Midtown, Downtown, and Central Omaha east of 72nd Street. Service Area Map:
  • How do I book a Meet & Greet or Services?
    We recommend reading the information found here: Once you have reviewed this information, you may book a Meet & Greet using the button below:
  • Q: What to do if I need to cancel or change a booking?
    A: If you need to cancel or change a booking, please notify us via Time to Pet's Change Request feature as soon as possible. We understand that plans can change! Here's how you can handle it: For Cancellations: Let us know with proper notice to avoid any cancellation fees. For Changes: If you need to adjust the dates, times, or services, please submit a request with the updated details, and we’ll do our best to accommodate your request. For any cancellations or changes made within 24 hours of the scheduled service, a 100% cancellation fee may apply. Always feel free to reach out if you're unsure about anything! Read the cancellation policy here:
  • Q: How many visits do I need?
    A: For dogs with access to a doggy door, 2 visits per day is suggested. Those without access require at least 3. For those with special needs or puppies under 1 year, bed & breakfast or overnight stays along with 2 drop-in visits per day are suggested. Most cats and caged animals are fairly self sufficient but The House Kat requires one visit per day. This is to ensure the safety and security of both your pet(s) and your home.
  • Q: How soon in advance should I book services?
    A: For the best availability, we recommend booking services as soon as you know you'll need them. While we always do our best to accommodate last-minute requests, booking in advance helps ensure I can reserve the time slot that works best for you and your pet. If you're booking a special event or holiday period, we suggest booking even earlier, as those times tend to fill up quickly!
  • Q: I Have A Neighbor/Friend/Family/Etc Who Can Stay With My Pets At Night. Can You Just Do Daytime Care?​
    A: We understand the convenience of having a neighbor, friend, or family member help with your pets at night. However, for insurance purposes and to ensure that your pet receives the highest level of care and attention, we prefer not to share care responsibilities. This way, we can guarantee that everything is covered if something unexpected were to happen. We're happy to discuss any other options that can work for you!
  • Q: What is your pricing?
    A: Pricing can be found under each selected service on this page:
  • Q: How do you accept payment? Is a deposit required?
    A: Payment is due in full at the time of booking and invoicing is done through our booking system using Stripe to collect card payments. We also accept, Venmo, Cashapp, and cash. We adhere to a strict cancellation policy which you can read in full here: .
  • Q: Do you charge a holiday fee?
    A: Holiday bookings require a 100% deposit. If your visit or part of your visit is scheduled to occur on Thanksgiving, Christmas Eve, or Christmas, there is an additional PER VISIT charge of $15 added to your invoice total to include overnights. An additional per visit charge of $10 will be added to services scheduled over Easter, July 4th, Labor Day, Memorial Day, New Years Eve, or New Years Day to include overnight stays. Visits canceled on Holidays are subject to a 50% cancellation charge if canceled 15 or more days before first date of scheduled services and a 100% charge if canceled with 14 or less days from the first date of scheduled services. Full payment is required at time of booking for any Thanksgiving or Christmas holiday booking.
  • Q: Do you charge extra for multiple pets?
    A: No. Drop-in visit options start at 20 minutes in duration, however, if a visit goes beyond the scheduled duration for care, additional charges will apply. Same with overnights (9p-6a).
  • Q: Do you board pets?
    A: No, The House Kat does not provide boarding services at this time.
  • Q: What kind of animals do you care for?
    A: As long as The House Kat has written instructions and the owner feels comfortable after the meet & greet, Kat will take care of any critter from geckos to horses to include animals of all sizes and breeds! Dogs, cats, sheep, goats, chickens, ducks, birds, horses, donkeys, alpacas, cattle, pigs, lizards, turtles, fish, hamsters, gerbils, guinea pigs and more!
  • Q: What if my pet has behavioral issues or special needs?
    A: Provided the animal does not need constant care, and written instructions are given, Kat will take on any beloved pet and administer medications or medical treatments as instructed. Kat is a former CNA and is certified in pet CPR/first-aid. This includes shy/timid/fearful/reactive animals who need a little extra love and patience.
  • Q: Are there discounts for long-term or multiple visits?
    A: Memberships and Bundling options can be found here:
  • Q: What are the benefits of membership options?
    A: Our membership options offer exclusive benefits designed to provide you with greater convenience, savings, and peace of mind. Each membership tier includes unique perks such as: Discounted rates on services Priority booking for high-demand times Exclusive access to additional services, such as the pet cam add-on Flexible scheduling and priority availability Special offers or promotions throughout the year By joining a membership, you can ensure that your pets receive the best care while enjoying added value with each visit!
  • Q: How do I sign up for a membership?
    A: Signing up for a membership is easy! Simply book a meet & greet with us and discuss which membership tier suits your needs, and we'll get you set up. Once you have an account on our booking platform, we can help you set it up your membership. Once you're enrolled, you'll start enjoying the benefits right away, and your subscription will renew automatically each month for your convenience!
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