Step 1. Read through Policies & FAQs
Please take a moment to review our policies and FAQs. They explain how we work, what to expect, and the best ways to communicate with us. If you have any questions, feel free to reach out!
Step 2. Request a Meet & Greet- Include all details on the questionnaire
If you like what you’ve seen and feel we’re a great fit, please submit a Meet & Greet request for review OR use the Green 'Book A Meet & Greet' button to get started. During this meeting, we’ll cover your pet’s routines, feeding instructions, supply locations, home access details, booking steps, agreements, and emergency plans.
Step 3: Booking Approval
Please allow time for us to review your information. Approval depends on factors such as location and care requirements. If approved, we will meet at your home. If not, we’ll inform you promptly and may be able to help you find a pet sitter better suited to your needs. Allow at least 48 hours for booking approval. Your payment will be refunded if you are not approved.
Step 4: Schedule Services
Welcome to the pack! After a successful in-home Meet & Greet, you’ll receive approval to activate your Time to Pet account. Once your pet profiles are completed, you can book services through the Time to Pet client portal.
Our Paw-licies
Keeping Pets Happy at Home 🐾
Did you know pets, just like humans, feel most comfortable in their own cozy surroundings? Whether you're busy at work, traveling for business, or jetting off on vacation, ensuring your pet feels secure in your absence is essential. By keeping them in their familiar environment with a stable routine for meals and exercise, you'll help ease their anxiety. 🏡✨ That's where The House Kat comes in—booking in advance is a must since we typically fill up 2-3 months ahead! 🗓️
Why Choose The House Kat?
Before you request a booking, we ask that you review a few important details to understand our service fees, travel costs, and other charges. With certifications in Professional Pet Sitting, Pet CPR/First Aid, and Fear Free training, plus bonding and insurance through Business Insurers of the Carolinas, The House Kat is your go-to for quality care. 🌟 And since we’re a full-time, solo operation, you know your pet gets personalized attention every time.
Getting Started is Easy! 🐾💻
Simply schedule a meet & greet to take place in your home. Once a meet & greet has been completed and everything’s in place, you’re all set to request your first service. Stress-free for you, and more importantly, stress-free for your pet! 🐶😺You'll also have a trusted, go-to person ready to step in for last-minute or emergency needs.